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Showing posts with label social media. Show all posts
Showing posts with label social media. Show all posts

Tuesday, December 28, 2010

The Best Of The Best Of 2010 Lists & Links



As the year comes to an end, many networks, sites, critics and journalists write up the 'year in review.' Some tell the story with statistics, others with images and others with lists. Here is a compilation of links to those from various reputable publications and sites listing "The Best of 2010" in categories such as social media trends, tweets and statuses, world news stories, the year in pictures, art, advertising, business, fashion, gadgets, movies, sports, tv, and books. All in one convenient place.

SOCIAL MEDIA:

• Twitter 2010 Year In Review


• YouTube 2010 Year in Review (top videos in numerous categories).


• Memology: Facebook's Top Status Trends of 2010.

• Biggest Social Media Fails (Huffington Post)

• Top 10 Companies On Twitter (Ad Age)

NEWS STORIES

• CBS Top World News of 2010

• ABC News - Best of 2010

• NBC's Sizzling Celebrity Scandals of 2010

• Yahoo: Year In Review - The standout news, pop-culture trends, and search obsessions.

• 2010 Year In Review - The Guardian

• Famous Deaths of 2010

• Best of Fashion

MOVIES & FILMS:


• MSN's Top Movies of 2010

• Best feature films of 2010 according to Roger Ebert

• Newsweek's Best 2010 Movies by David Ansen

• 10 Best Movies of 2010, Lisa Schwarzbaum picks for EW

• 10 Best Movies of 2010, Owen Gleiberman's picks for EW

• Richard Roepers' top 10 films of 2010

• Moviefone's top 50 films of 2010

• John Waters and Mark Webber pick their 10 favorite films of 2010 for ArtForum

• Top 10 grossing films from Hollywood Reporter


TELEVISION & ADVERTISING:

• Most watched single telecast and regularly scheduled programs of 2010 according to the Nielson Ratings

• TV Squad's top ten TV Commercials of 2010

• The U.K’s 10 Most-liked TV Ads of 2010

• Ad Age's Book Of Tens
(ten top ad stories, ten best ad songs, ten most viral, etc)

• Creativity's Award Report 2010 (winning companies, creatives and ad campaigns)

• Warming Glow's top 10 tv shows of 2010

ART & PHOTOGRAPHY:

• Art: The Year In Review by Kenneth Baker for the SF Chronicle

• Huffington Post: The Best and Worst moments in Art

• Blake Gopnik's Best Art of 2010 for The Washington Post

• Laura Cumming's Best of Art for The Observer


• The Year In Pictures from the NY Times (97 amazing images)


• The Year In Pictures from The Independent

BOOKS:

• NPR's Best Books of 2010

• New York Times 10 Best Books of 2010

• O's Best Books of 2010

BUSINESS:

• Huffington Posts covers the AP's Top 10 Business Year in Review

• Bloomberg Businessweek year in review

SPORTS:

• Fox Sports year in review - Best and worst of the sporting world

• The Final Score's top 10 Sports Stories of 2010

• The Onion - Sports Year In Review 2010

• Top 10 Sports Stories of 2010 according to Los Angeles' Daily News

POPULAR WEBSITES & SOME OF THEIR "BEST OF" LISTS

• Time Magazine's best blogs of 2010


• NOTCOT's top 100 design posts of the year

• NotCouture's top 100 fashion posts of the year


• Treehugger's most popular and memorable stories of 2010


• Refinery 29 - Fashion 2010: The Year In Review

• Tech Crunch - Top 40 iPhone apps of 2010 by Alex Ahlund

• GameSpy 2010 Year In Review of Gaming

• 200 Best Gadgets of 2010 according to Walyou


• Year In Review - The Best Of The Web

• Best Internet Memes (according to People magazine)


Year In Review - VIDEOS:

Jib Jab's 2010 Year In Review:


Brian Williams tribute to those we lost in 2010:



Adweek's media Year In Review 2010:


Google 2010 Zeitgeist:

Friday, December 17, 2010

How The World Searched. Top Google Searches Of 2010 By Category.


Zeitgeist 2010: How the world searched

Based on the aggregation of billions of search queries people typed into Google this year, the video below, Zeitgeist, captures the spirit of 2010 by showing us the top events and moments in 2010 from around the globe through search, images, and video.


Music: “Good Life” by OneRepublic

2010 in Review
Below are the fastest rising (and some falling) search queries for 2010 by category based on Google's data.

Global Queries- Overview:

Fastest Rising

1. chatroulette
2. ipad
3. justin bieber
4. nicki minaj
5. friv
6. myxer
7. katy perry
8. twitter
9. gamezer
10. facebook

Fastest Falling
1. swine flu
2. wamu
3. new moon
4. mininova
5. susan boyle
6. slumdog millionaire
7. circuit city
8. myspace layouts
9. michael jackson
10. national city bank

Fastest Rising in Entertainment
1. justin bieber
2. shakira
3. eminem
4. netflix
5. youtube videos
6. lady gaga
7. kesha
8. nicki minaj
9. grooveshark
10. transformers 3

Fastest Rising in Sports
1. mundial 2010
2. olympics
3. espn3
4. fifa 11
5. randy moss
6. miami heat
7. mourinho
8. wayne rooney
9. cricket live score
10. david villa

Fastest Rising in Consumer Electronics

1. ipad
2. iphone 4
3. nokia 5530
4. htc evo 4g
5. nokia n900
6. blackberry apps
7. duracell mygrid
8. 트위터
9. otterbox
10. pdanet

Fastest Rising in Food & Drink

1. masterchef
2. 食べログ
3. cupcakes
4. jimmy johns
5. как жрать суши
6. dominos pizza menu
7. tudo gostoso receitas
8. guacamole recipe
9. applebees menu
10. rachel ray

Fastest Rising Maps Searches
1. anhembi parque
2. wm gucken
3. world cup
4. bundeskanzleramt
5. rio branco
6. mt everest
7. kew gardens
8. tour eiffel
9. oxford street
10. nürburgring

Fastest Rising People
1. justin bieber
2. katy perry
3. selena gomez
4. kim kardashian
5. eminem
6. lady gaga
7. miley cyrus
8. taylor lautner
9. megan fox
10. robert pattinson

In the News
1. haiti
2. besiktas
3. chile
4. earthquake
5. lady gaga
6. iphone 4
7. jörg kachelmann
8. menowin fröhlich
9. mobile technology
10. oil spill

Fastest Rising Translations

1. vancouver 2010
2. apprendimento automatico
3. ресторан нью-йорк
4. машинное обучение
5. beijing apartments
6. comercio electrónico
7. st. petersburg restaurants
8. منتزه يلوستون الوطني
9. energia solare
10. dubai tours

Fastest Rising Health Queries
1. hcg diet
2. dr oz
3. aspergers
4. mcdonalds nutrition
5. vitamin d deficiency
6. appendicitis symptoms
7. cholera
8. nfp
9. vacina h1n1
10. whooping cough

Fastest Rising Humanitarian Aid

1. donate to haiti
2. donate to pakistan
3. text to donate
4. doctors without borders
5. download to donate
6. red cross canada
7. blood donation restrictions
8. donate blood australia
9. donate now button
10. csl plasma

The following are for United States Queries only:

Quirky:

Fastest Rising Costumes

1. snooki costume
2. katy perry costume
3. avatar costume
4. iron man costume
5. buzz lightyear costume
6. lady gaga costume
7. antoine dodson costume
8. hit girl costume
9. sock monkey costume
10. kenny powers costume

Fastest Rising Dance Moves
1. dougie dance
2. zumba dance
3. glee safety dance
4. john wall dance
5. wobble line dance
6. diski dance
7. potty dance
8. shuffle dance
9. time warp dance
10. cabbage patch dance

How to…
1. how to draw
2. how to kiss
3. how to knit
4. how to meditate
5. how to dougie
6. how to flirt
7. how to hack
8. how to fight
9. how to sing
10. how to dance

What is…

above image: smkserian.blogspot.com
1. what is love
2. what is skype
3. what is lupus
4. what is gluten
5. what is gout
6. what is twitter
7. what is autism
8. what is 3g
9. what is k2
10. what is hpv

Strangest Searches from the Year
1. can a horse have ocd?
2. am i bipolar or overachiever?
3. why are americans afraid of dragons?
4. ninjas are better than pirates
5. why is a raven like a writing desk?
6. why does brian wilson dye his beard?
7. should i marry him?
8. i wish i could speak whale
9. why couldn't you stand on the sun's surface?
10. why does my baby grunt?

Fastest Rising Slang
1. g6
2. gtl
3. smh
4. mlib
5. jorts
6. tfln
7. grenade
8. iced
9. rickrolled
10. dts

Celebrity /People:

Most Popular People

1. justin bieber
2. lady gaga
3. kim kardashian
4. nicki minaj
5. miley cyrus
6. katy perry
7. lil wayne
8. taylor swift
9. eminem
10. megan fox

Fastest Rising People
1. justin bieber
2. kesha
3. wiz khalifa
4. nicki minaj
5. christina hendricks
6. heidi montag
7. katy perry
8. kid cudi
9. kim kardashian
10. lindsay lohan

Rest in Peace

1. gary coleman
2. alexander mcqueen
3. casey johnson
4. corey haim
5. paul gray
6. peter steele
7. teddy pendergrass
8. dennis hopper
9. leslie nielsen
10. jd salinger

I Thee Wed (Fastest Rising Weddings)
1. rush limbaugh and kathryn rogers
2. hilary duff and mike comrie
3. chelsea clinton and marc mezvinsky
4. carrie underwood and mike fisher
5. katy perry and russell brand
6. alicia keys and swizz beatz
7. carmelo anthony and lala vasquez
8. megan fox and brian austin green
9. emily blunt and john krasinski
10. bethenny frankel and josh hoppy

Breakups
1. sandra bullock and jesse james
2. melissa etheridge and tammy lynn michaels
3. chelsea handler and ted harbert
4. halle berry and gabriel aubry
5. charlize theron and stuart townsend
6. susan sarandon and tim robbins
7. jake pavelka and vienna girardi
8. salman kahn and katrina kaif
9. miley cyrus and liam hemsworth
10. kim kardashian and reggie bush

Haircuts
1. l'il wayne
2. emma watson
3. janet jackson
4. willie nelson
5. rihanna
6. willow smith
7. dorothy hamill
8. hayden panettiere
9. heidi klum
10. joe jonas haircut

TV Show Hosts

1. sarah silverman
2. conan o'brien
3. craig ferguson
4. oprah winfrey
5. ellen degeneres
6. dave chapelle
7. george lopez
8. jay leno
9. tyra banks
10. david letterman

Twitter Accounts
1. justin bieber
2. kim kardashian
3. kanye west
4. lady gaga
5. demi lovato
6. drake
7. lebron james
8. lindsay lohan
9. miley cyrus
10. perez hilton


Entertainment/movies/tv/music/gaming/gadgets:

Fastest Rising Gadgets
1. ipad
2. iphone 4
3. evo 4g
4. palm pre plus
5. sony google tv
6. duracell mygrid
7. nokia 5530
8. sony ereader
9. kindle
10. ipod touch

Fastest Rising Apps
1. netflix app
2. alchemy app
3. facebook ipad app
4. swype
5. onstar app
6. tango app
7. chase app
8. skype app
9. words with friends
10. nfl mobile app

Fastest Rising Lyrics

1. b.o.b - airplanes
2. nicki minaj - your love
3. travie mccoy - billionaire
4. katy perry - california gurls
5. chris brown - deuces
6. justin bieber - eenie meenie
7. katy perry - firework
8. far east movement - like a g6
9. eminem - space bound
10. katy perry - teenage dream

Fastest Rising Memes
1. forever alone meme
2. inception meme
3. keanu meme
4. tumblr meme
5. frog meme
6. ducreaux meme
7. amber lamps
8. cigar guy
9. deal with it meme
10. double rainbow

Movie Trailers
1. twilight eclipse
2. harry potter and the deathly hallows
3. iron man 2
4. a team
5. alice in wonderland
6. avatar
7. dear john
8. despicable me
9. expendables
10. green lantern

Hot Video Games

1. black ops
2. halo reach
3. mass effect 2
4. starcraft 2
5. poptropica
6. red dead redemption
7. fallout new vegas
8. google pacman
9. pokemon soul silver
10. fable 3

Hottest Seat in Town
1. justin bieber
2. minnesota twins
3. lady gaga
4. oprah
5. super bowl
6. jack johnson
7. chelsea handler
8. texas rangers
9. miami heat
10. sf giants

TV Shows

1. lost
2. american idol
3. snl
4. family guy
5. the office
6. big brother
7. real housewives
8. star trek
9. 24
10. glee

Commercials
1. ipad commercial
2. tebow commercial
3. old spice commercial
4. tiger woods commercial
5. axe commercial
6. doritos commercial
7. lebron james commercial
8. kia commercial
9. black ops commercial
10. geico pig commercial

Sports:


Spirit of the World Cup

1. paul the octopus
2. vuvuzela
3. world cup concert
4. espn 3
5. shakira
6. ghana
7. netherlands
8. espn radio
9. univision
10. abc

Fastest Rising Sports Queries
1. world cup schedule
2. olympics
3. lebron james
4. espn 3
5. ufc
6. world cup scores
7. ryder cup
8. curling
9. randy moss
10. shaun white

Winter Olympics Queries
1. ctv olympics
2. olympics medal counts
3. olympics luge crash
4. vancouver olympics schedule
5. curling olympics
6. hockey olympics
7. lindsey vonn
8. ski cross
9. men's halfpipe
10. kim yuna

Coaches
1. mike krzyzewski (duke basketball)
2. wade phillips (dallas cowboys)
3. bruce pearl (tennessee basketball)
4. wendell hudson (alabama football)
5. josh mcdaniels (denver broncos)
6. brad stevens (butler basketball)
7. jim caldwell (indianapolis colts)
8. rex ryan (new york jets)
9. phil jackson (la lakers)
10. erik spoelstra (miami heat)

Most Popular Athletes

1. chael sonnen
2. lorenzen wright
3. scotty lago
4. diego forlan
5. brett favre
6. vincent jackson
7. darrelle revis
8. apolo ohno
9. buster posey
10. sidney rice

Fastest Rising Baseball Players

1. tim lincecum
2. armando galarraga
3. colby lewis
4. ubaldo jimenez
5. cody ross
6. edinson volquez
7. tyler colvin
8. cliff lee
9. roy oswalt
10. lance berkman

Fastest Rising Basketball Players
1. amare stoudemire
2. carmelo anthony
3. donte west
4. lebron james
5. nate robinson
6. chris bosh
7. lorenzen wright
8. mel turpin
9. tracy mcgrady
10. steve blake

Fastest Rising Football Players

1. vincent jackson
2. randy moss
3. miles austin
4. drew brees
5. reggie bush
6. wade phillips
7. colt mccoy
8. brett favre
9. tim tebow
10. andre johnson

Fastest Rising Soccer Players
1. david villa
2. mesut ozil
3. kevin prince
4. sami khedira
5. cristiano ronaldo
6. miroslav klose
7. manuel neuer
8. jesus navas
9. diego forlan
10. gonzalo higuan

Fastest Rising Tennis Players
1. venus williams
2. francesca schiavone
3. mikhail youzhny
4. john isner
5. tsvetana pironkova
6. nicolas mahut
7. ryan harrison
8. samantha stosur
9. teymuraz gabashvili
10. paul annacone

Humanity:

Fastest Rising Charitable Giving
1. donate to pakistan
2. donate to haiti
3. text to donate
4. download to donate
5. doctors without borders
6. donate medical supplies
7. red cross
8. unicef
9. donate now button
10. donate bone marrow

Nobel Prize Nominees and Winners

1. barack obama
2. al gore
3. albert einstein
4. dr. louis ignarro
5. elie wiesel
6. andre geim and konstantin novoselov
7. greg mortenson
8. john nash
9. liu xiaobo
10. marie curie

Most Popular Health Queries
1. heart
2. nutrition
3. diabetes
4. blood pressure
5. medicare
6. herpes
7. anxiety
8. back pain
9. hiv
10. thyroid

Fastest Rising in Books & Literature

1. pretty little liars
2. stieg larsson
3. jd salinger
4. sookie stackhouse novels
5. water for elephants
6. robert louis stevenson
7. sherlock holmes
8. ar book finder
9. eragon book 4
10. free ebooks


Data and methodology as per Google:

Methodology

To compile the 2010 Year-End Zeitgeist, we studied the aggregation of billions of queries people typed into Google search this year. We use data from multiple sources, including Insights for Search and internal data tools. We also filter out spam and repeat queries to build out lists that best reflect the spirit of the times. All of the search queries we studied are anonymous—no personal information was used.

A word about how we describe the lists: except where noted, all of these search terms are most popular for 2010—ranked in order of the queries with the largest volume of searches this year. In some cases, we list the “fastest rising” queries, which means we found the most popular searches conducted in 2010 and then ranked them based on how much their popularity increased compared to 2009. Conversely, “fastest falling” queries were very popular in 2009 but flattened in popularity in 2010.

Dig deeper

Our Year-End Zeitgeist is just a small sampling of the queries and search trends that we found interesting this year. If you want to go beyond what we’ve shared here, try using these tools to discover more about global and regional search terms over time (in some cases, as far back as 2004).

  • Google Trends – For a broad look at search query data, enter up to five search terms to see relative popularity over time. You can use Trends to compare terms in any language from any country—the interface is currently available in U.S. English, Chinese and Japanese.
  • Trends for Websites – Google Trends for website traffic data. Type in a website address to see visitors by region and related sites visited. Currently available in U.S. English only.
  • Insights for Search – A closer look at search query data for power users. Create your own lists of “most popular” and “fastest rising” queries for different geographic regions over time and by topic. Insights for Search is available in 40 languages.
  • Hot Trends (India, Japan, Singapore and U.S. only) – The top 40 fastest-rising search queries right now, updated continuously throughout the day.

Personalize it

Perhaps you just want to take a closer look at your own web behavior over the past year. While the data we used for our Zeitgeist is anonymous and in aggregate, there are a few places you can look to examine your own personal search trends if you have a Google account.

  • Web History – If you’ve chosen to enable Web History in your Google Account, you can get an interesting glimpse at your own web activity, such as top queries and peak activity over time. To try it out, log into Web History with your Google Account and click on the “Trends” tab. This might not account for all of your web activity, but it can be a fun look back at your query and browsing history over time.
  • Google Reader – If you use Google Reader to read blogs and other RSS feeds, you can view your reading trends by going to the “Trends” tab under “Your stuff” in the lefthand menu.

Let it live on

Stay up to speed on hot topics from this year and catch the latest new ones as they crop up in 2011. We offer a variety of ways for you to keep up to date on your favorite topics and get more information about them.

  • Google Alerts – Keep track of the topics that matter to you most by signing up for Google Alerts and receive email updates about the latest relevant Google results (web, news, etc.) for that query.
  • Realtime Search – Stay up to speed on the latest conversations around your favorite topics with our Realtime Search results. See up to the second tweets, status updates, and more about any topic you care about.

all information courtesy of Google

Monday, November 15, 2010

Sweet! The Tweet Towel Dries With 140 Custom Characters.





The other day I received a great little gift in the mail. A Tweet Towel from We Are What We Do, a global movement that inspires people to use their everyday behavior to affect big environmental and social issues.



The woven white dish towel had a personal embroidered Tweet to me from the folks at the London-based We Are What We Do, which showed through the clear window of the mailer:




When unboxed, I saw that the 42 X 60 cm absorbent white woven cotton towel had a diagonal hanging hook on reverse corner and embroidered detailing along with the personalized or custom "tweet".




I cannot deny it. It is hip, fun and functional. And a brilliant idea for marketing and branding a company or product. Not to mention that the proceeds from the affordable and clever gift go to fund a worthy cause.



The idea came from mashing up traditional crafts and digital communication. For those less tech-savvy, a "tweet" is a 140 character message that you can send via the website Twitter. And a tea towel is... well you probably know what they are.



All profits go to the We Are What We Do Charitable Foundation, funding their digital inclusion projects to get different generations talking more, sharing more and spending more time together.



Tea towel details:
* 42 X 60 cm
* Absorbent white woven cotton
* Diagonal hanging hook on reverse corner
* Satin taffeta label
* Packaged in an A4 gift box with clear panel to view personal messages

Machine wash at 40 degrees max. Do not tumble dry. The tea towel is shipped from their responsible suppliers in Turkey and is embroidered in the UK. All the packaging 100% recyclable and they ask that you recycle it as well :)


Get your own Tweet Towel (and one for a friend) here.

Learn about We Are What We Do here.
Shop for their other products here

Friday, October 8, 2010

A Look At, And Analysis Of, Some Serious Social Media Screw-ups.



Social media most undoubtedly has its benefits and its drawbacks. Especially since brands and marketers are still experimenting with the concept.

I've reprinted an article and analysis from Bernhard Warner with a slide share presentation from Social Media Influence's editorial and social media training partner, Custom Communication, who has gone back through six years of social media and compiled a visual narrative of company misadventures with bloggers, tweeters and other social media voices. [Still images added by me].

Since 2004 they’ve identified 37 notable instances where companies have been caught short by social media protests and complaints or where they’ve shot themselves in the foot with dumb marketing.

A snapshot of the history:
Given the explosion in social media participation it’s not surprising to see a steady year-on-year increase in social media screw ups but while 2006 saw 7 major incidents the 10 recorded so far this year suggests that corporate communicators and marketers are becoming more savvy in how they engage and look after their online reputation.

The numbers are trending nicely for social media. As the IAB UK points out this week, the surprising surge in online advertising through the first half of 2010 can be attributed in part to more money pouring into social media marketing. There’s another social media figure on the rise, and it’s not quite so inspiring.

According to the new piece of research by Custom Communication, “Social Media Screw Ups – A Short History,” along with the surge in social media investment comes a surge in social media screw-ups by major corporations using these channels to reach the public. 2010 is on pace to see more reputation-bruising social media gaffes than in any previous year. Haven’t they learned anything from the Kryptonite lock fiasco of 2004? Apparently not.


In reviewing the findings, it’s become clear: many of the mistakes are being repeated time and again. We list here the most oft-repeated missteps and misconceptions that lead to trouble.


above: kryptonite lock could be broken with a pen, image courtesy of wired.com

* Underestimating influence/impact of your social media critics. Kryptonite is the business school case study here, but loads of brands since – from Target telling the blogosphere they don’t rate to Nestle telling off eco Facebook protesters – have failed to understand that bloggers/Tweeters and Facebook protesters may not be The Guardian or New York Times, but they do hold plenty of weight.


above: bloggers bitch-slapped L'oreal for using false eyelashes on Penelope Cruz to sell mascara, image from L'oreal

* Giving the online community flashy marketing message when they just want simple, straightforward detail. These days, companies can get into big trouble for issuing fictitious glowing reviews or trotting out seemingly genuine testimonials by paid actors. Even before these consumer protections were put into place, L’Oreal paid a higher price – it got burned by vigilant bloggers.


above: Dell Hell, courtesy of blaugh.com

* Culture of unresponsive/uncaring customer service fuels recurring gripes, becomes PR headache. Dell learned the hard way that Jeff Jarvis’ customer service gripes were not an isolated issue; a massive backlash was brewing. It just took one well-connected critic to put his finger on it and the avalanche ensued.


above: the Diet Coke and Mentos experiments could not be hushed, image from reputation online

* Failing to understand the Coke credo: “our consumers control our brand.” Coca-Cola tried to stifle conversation around the combustible combo of Diet Coke + Mentos. Later, it would acknowledge, you cannot hope to muzzle what everyone is talking about.


above: the Chevy Tahoe commercial competition, image from Chevy.com

* Petition the public for crowdsourced ideas, only to be caught out when they have something nasty to say. Crowdsourcing is in vogue these days, giving loyal fans a chance to name a new product or devise a new softdrink formula. But as Chevrolet learned with its Tahoe SUV, be prepared to get from the public more than a clever new slogan.



above: the controversial Vodaphone tweet and reaction from Vodaphone

* Asleep at the wheel: giving junior employees full reign of the channels and providing them with little direction. What could go wrong? Where to start here? Last year, the epic #fail was engineered by Habitat which gave an “overenthusiastic intern” the keys to the Twitter feed. The result? Famously tweeting sale promotions by piggy-backing on the trending Iran election hashtags. More recently, the Vodafone UK Twitter feed was hijacked by a rogue employee who let fly with the odd homophobic Tweet.


above: Wal-Marting Across America, image from walmart.com

* Attempts at feel-good social media washing won’t come back to bite. Wal-Mart took the most heat here when a folksy, it-will-be-blogged “Wal-Marting Across America” journey emerged just as it was getting pressured elsewhere for its checkered labor practices. All goodwill was lost when it was revealed Wal-Mart was funding the feel-good road trip.


above: negative comments on Nestle's Facebook Fan Page

* Facebook is a forum for fans and “Likes.” Burger King, Nestle, and BP, to name just a few have seen their Facebook pages overwhelmed by critics who want to expose dodgy company practice. Greenpeace has had great success mobilising its followers in a series of corporate Facebook pressure campaigns. BK quickly caved to the demands to cheers. Nestle, on the other hand, shouted back, inviting more opposition.

The biggest culprits – plain dumb marketing, officious customer service and asleep-at-the-wheel moments in monitoring online reputation – are alive and well and triggering protests from the general public. For all the fresh money pouring into social media, we would expect the number of screw-ups to rise before companies really get the message that social media investment means more than crafting a slick campaign. It means two-way dialogue, transparency and, yes, learning from your mistakes.

sources: SMI, Reputation Online, Custom Communication